Privacy & Cookies Policy

Last Updated: March 18, 2025

1. Introduction

Welcome to Blockraise ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy & Cookies Policy carefully. If you do not agree with the terms of this Privacy & Cookies Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Data

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: First name, last name, username, or similar identifier.
Contact Data: Email address, telephone number, address, and other contact details.
Financial Data: Payment information, blockchain addresses, and transaction history.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2.2 Automatically Collected Data

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2.3 Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. We use cookies to collect information about your browsing activities and to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Types of Cookies We Use:

Essential Cookies: These are necessary for the site to function properly.
Preference Cookies: These enable the site to remember information that changes the way the site behaves or looks.
Analytics Cookies: These help us understand how visitors interact with the site.
Marketing Cookies: These are used to track visitors across websites to display relevant advertisements.

Cookie Management:

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.

3. How We Use Your Information

We use your information for the following purposes:

To provide and maintain our service
To notify you about changes to our service
To provide customer support
To gather analysis or valuable information so that we can improve our service
To monitor the usage of our service
To detect, prevent, and address technical issues
To provide you with news, special offers, and general information about other goods, services, and events which we offer

4. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal obligation
Where you have given consent

5. GDPR Compliance

As a company operating within the European Union, we are committed to complying with the General Data Protection Regulation (GDPR). Under GDPR, we are both a data controller and a data processor for the personal information you provide to us.

5.1 Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO using the details provided in the "Contact Us" section.

5.2 Data Subject Rights Under GDPR

Under GDPR, you have several rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

5.3 Complaints

You have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection issues (https://autoriteitpersoonsgegevens.nl). We would, however, appreciate the chance to deal with your concerns before you approach the Authority, so please contact us in the first instance.

6. Data Sharing and Disclosure

We may share your personal information with:

Service Providers: Third parties who provide services to us, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Professional Advisers: Including lawyers, bankers, auditors, and insurers.
Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

7. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
Where we use providers based in the US, we may transfer data to them if they are part of an approved framework that ensures adequate protection.

8. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please also remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

11. Changes to This Privacy Policy

We may update our Privacy & Cookies Policy from time to time. We will notify you of any changes by posting the new Privacy & Cookies Policy on this page and updating the "Last Updated" date at the top of this Privacy & Cookies Policy.

For material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy & Cookies Policy or our data practices, please contact us at:

Data Protection Officer

Email: dpo@blockraise.com
Address: Blockraise Inc., Amsterdam, Netherlands
Phone: +31 XX XXX XXXX

For general inquiries:

Email: privacy@blockraise.com
Address: Blockraise Inc., Amsterdam, Netherlands